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Citizens Advice St Helens

The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Citizens Advice St Helens can give advice on a wide range of subjects. You can find out more on our services page.

We can help you with advice and volunteering opportunities as well as providing information about our campaigns for change, ways to support us and how to contact us.

An additional source of help the online Citizens Advice information service that gives you information on your rights and helps you take the first steps in sorting out problems.

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Appointments & Advice

For debt, benefit, employment and generalist appointments ring 01744 737866 – open Monday to Friday 9:00am – 4:00pm.


General drop-in between 10:00am – 2:00pm on Mondays and Wednesdays and 10:00am – 12:30pm on Fridays.

Due to demand we have started an additional general drop-in at our main office on Thursdays between 1:00pm and 3:00pm.


Adviceline phone service is available between 10am and 4pm Monday to Friday. Call charge information –


We now have an e-mail advice service available.


There are also outreaches throughout the week.

British Gas Energy Trust

There are many charitable trusts and funds available which provide free grants to people in financial difficulties. Citizens Advice St Helens receives funding from the British Gas Energy Trust which is the main charitable trust we help clients apply to.

Citizens Advice St Helens is a British Gas Centre of Excellence. Do you have gas or electricity arrears? Are you paying off fuel debt through a pay and you go meter?

If so then we can assist you to make an application to get a grant to pay off your energy debts owed to your gas and electricity supplier.

If you need help with the above please click here to find out more.

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