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Citizens Advice St Helens


Miss the face-to-face element of our debt advice service? In our continued efforts to reach more people, we are pleased to announce we can now offer Money/Debt advice via video conferencing.

Video calling is as convenient as a phone call, with the added value of face-to-face communication. It can save you time and money and brings your advice closer to home.

Instead of travelling to an office, you enter our online waiting area. The advice service is notified when you arrive, and your adviser will join you when ready.

The Money/Debt advice team will be running virtual drop-in service starting February 1st 2021 and will run from Monday to Friday, 10:00am to 12:00pm.

You can access the service via the Money Advice Debt Leaflet or by clicking here to go directly to the Attend Anywhere website.

For more information please feel free to contact the Money/Debt Advice team on 01744 751 380 or click here.

Employment and Welfare Benefits Advice: 01744 737866

All other enquiries: 0808 278 7985

Universal Credit Help To Claim: 0800 1448 444 

We are still offering email advice which can be accessed here. 

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The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers. 

Citizens Advice St Helens can give advice on a wide range of subjects. You can find out more on our services page. 

We can help you with advice and volunteering opportunities as well as providing information about our campaigns for change, ways to support us and how to contact us. 

An additional source of help the online Citizens Advice information service that gives you information on your rights and helps you take the first steps in sorting out problems. 


Do you need help to make a new Universal Credit claim?

At Citizens Advice St Helens we can support you to make a new claim for Universal Credit, from opening your account to receiving your first full payment.

Our trained advisers can help you to:

  • Set-up your Universal Credit account
  • Complete your claim to-dos
  • Verify your identity
  • Make sure you’re providing the right evidence to the Jobcentre
  • Understand what Universal Credit will mean for you.

If you’re not sure what help you need just get in touch and we can work out how we can support you.

How can I contact the Help to Claim team?

Call: Freephone 0800 144 8 444



Useful Links

Universal Credit Application – Checklist

Interview and Verification – Checklist



Our network of Citizens Advice charities have continued to help people find a way forward through challenging times

Follow #AdviceAtHome to see their work!

Being closer to nature is very therapuetic, new beginings are possible in many ways. Our allotment is peaceful & relaxing, which is why we are inviting people who have been bereaved to join a small, suportive group to begin to 'grow' again. @sthelensstar @StHelensCarers pls rt

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