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Citizens Advice St Helens


Citizens Advice St Helens helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers. 

Please see below for details on how to contact us for advice

General Enquiries Line: 01744 737866 
(To arrange to speak to a Welfare Benefits or Debt advisor)

Open Mon-Fri 9.00-4.00

All other enquiries: 0808 278 7985 

Open Mon-Fri 10.00-3.00

Universal Credit Help To Claim: 0800 1448 444  We also provide email advice which can be accessed here. 

We always welcome volunteers who would like to contribute to the service and you can apply to volunteer online.

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Cost of Living Survey

We are looking at how people in the St Helens area are being affected by the increase in the Cost of Living.

But we need your help!

We would really appreciate if you could fill in a short survey on how the Cost of Living is affecting you and your household.

Please click on the link below or scan the QR code.

Cost of Living Survey

Do you need help to make a new Universal Credit claim?

At Citizens Advice St Helens we can support you to make a new claim for Universal Credit, from opening your account to receiving your first full payment.

Our trained advisers can help you to:

  • Set-up your Universal Credit account
  • Complete your claim to-dos
  • Verify your identity
  • Make sure you’re providing the right evidence to the Jobcentre
  • Understand what Universal Credit will mean for you.

If you’re not sure what help you need just get in touch and we can work out how we can support you.

How can I contact the Help to Claim team?

Call: Freephone 0800 144 8 444



Useful Links

Universal Credit Application – Checklist

Interview and Verification – Checklist