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Citizens Advice St Helens

The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Citizens Advice St Helens can give advice on a wide range of subjects. You can find out more on our services page.

We can help you with advice and volunteering opportunities as well as providing information about our campaigns for change, ways to support us and how to contact us.

An additional source of help the online Citizens Advice information service that gives you information on your rights and helps you take the first steps in sorting out problems.

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Appointments & Advice

For debt, benefit, employment and generalist appointments ring 01744 737866 – open Monday to Friday 9:00am – 4:00pm.

General drop-in between 10:00am – 2:00pm on Mondays and Wednesdays and 10:00am – 12:30pm on Fridays.

Due to demand we have started an additional general drop-in at our main office on Thursdays between 1:00pm and 3:00pm.

 

Adviceline phone service is available between 10am and 4pm Monday to Friday. Call charge information.

 

We now have an e-mail advice service available.

 

There are also outreaches throughout the week.

Do you need help to make a new Universal Credit claim?

At Citizens Advice St Helens we can support you to make a new claim for Universal Credit, from opening your account to receiving your first full payment.

Our trained advisers can help you to:

  • Set-up your Universal Credit account
  • Complete your claim to-dos
  • Verify your identity
  • Make sure you’re providing the right evidence to the Jobcentre
  • Understand what Universal Credit will mean for you.

If you’re not sure what help you need just get in touch and we can work out how we can support you.

How can I contact the Help to Claim team?

Call: Freephone 0800 144 8 444

Email:  enquiries@casthelens.org.uk

 

Useful Links

Universal Credit Application – Checklist

Interview and Verification – Checklist

 

 

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