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Citizens Advice St Helens

The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Citizens Advice St Helens can give advice on a wide range of subjects. You can find out more on our services page.

We can help you with advice and volunteering opportunities as well as providing information about our campaigns for change, ways to support us and how to contact us.

An additional source of help the online Citizens Advice information service that gives you information on your rights and helps you take the first steps in sorting out problems.

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Appointments & Advice

For debt, benefit, employment and generalist appointments ring 01744 737866 – open Monday to Friday 9:00am – 4:00pm.

General drop-in between 10:00am – 2:00pm on Mondays and Wednesdays and 10:00am – 12:30pm on Fridays.

Due to demand we have started an additional general drop-in at our main office on Thursdays between 1:00pm and 3:00pm.


Adviceline phone service is available between 10am and 4pm Monday to Friday. Call charge information.


We now have an e-mail advice service available.


There are also outreaches throughout the week.

Citizens Advice St. Helens energy advice project has assisted people who are struggling to pay their energy bills, since 2011.

Funded by the British Gas Energy Trust, the service is open to customers of all energy suppliers, and we help people apply to the following energy trusts and funds which provide free grants to pay gas and electricity debts.

In addition to providing debt advice, we can provide advice on doing price-comparisons to switch to a cheaper tariff/energy supplier, and advice on the funding available to install energy-efficient home improvements such as boilers and insulation.

We also have access to the British Gas Energy Trust Emergency Utility Credit Scheme, which issues energy vouchers to British Gas customers on pay-as-you go meters, who have health and financial problems.

Making a claim for PIP or ESA50? We can now email a self help pack to assist in completing these forms yourself. Phone our appointment line for further info 01744 737866 #sthelens #benefit #selfhelp @sthelenscouncil @StHelensUnltd

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