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Citizens Advice St Helens

Service Update – Coronavirus

In view of the current exceptional circumstances, we need to change the way we provide advice from our service. In order to protect our staff, volunteers and clients, Citizens Advice St Helens has taken the decision to suspend its drop in sessions and face to face appointments.

We will be regularly reviewing the position in line with Public Health advice.

At the present time, if you need advice, call the Adviceline number on 03448 269694

Universal Credit Help To Claim 0800 1448 444

We are still offering email advice which can be accessed here.

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The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers. 

Citizens Advice St Helens can give advice on a wide range of subjects. You can find out more on our services page. 

We can help you with advice and volunteering opportunities as well as providing information about our campaigns for change, ways to support us and how to contact us. 

An additional source of help the online Citizens Advice information service that gives you information on your rights and helps you take the first steps in sorting out problems. 


Do you need help to make a new Universal Credit claim?

At Citizens Advice St Helens we can support you to make a new claim for Universal Credit, from opening your account to receiving your first full payment.

Our trained advisers can help you to:

  • Set-up your Universal Credit account
  • Complete your claim to-dos
  • Verify your identity
  • Make sure you’re providing the right evidence to the Jobcentre
  • Understand what Universal Credit will mean for you.

If you’re not sure what help you need just get in touch and we can work out how we can support you.

How can I contact the Help to Claim team?

Call: Freephone 0800 144 8 444



Useful Links

Universal Credit Application – Checklist

Interview and Verification – Checklist



As the end of October approaches we’re preparing for a surge in applications for our help. If you can help us support those who have lost their jobs donate here:
To apply for financial assistance click here:

Call out from @StHelensFdbank this week. Can you help?
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