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Citizens Advice St Helens


The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers. 

Citizens Advice St Helens can give advice on a wide range of subjects. You can find out more on our services page. 

We can help you with advice and volunteering opportunities as well as providing information about our campaigns for change, ways to support us and how to contact us. 

An additional source of help the online Citizens Advice information service that gives you information on your rights and helps you take the first steps in sorting out problems. 

Miss the face-to-face element of our debt advice service? In our continued efforts to reach more people, we are pleased to announce we can now offer advice via video conferencing. If you would like to use this service feel free to discuss it with your adviser. 

Money/Debt Advice: 01744 751 380 

General Enquiries Line (to arrange to speak to an Employment or Welfare Benefits advisor): 01744 737866 

All other enquiries: 0808 278 7985 

Universal Credit Help To Claim: 0800 1448 444  

We are still offering email advice which can be accessed here. 

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Do you need help to make a new Universal Credit claim?

At Citizens Advice St Helens we can support you to make a new claim for Universal Credit, from opening your account to receiving your first full payment.

Our trained advisers can help you to:

  • Set-up your Universal Credit account
  • Complete your claim to-dos
  • Verify your identity
  • Make sure you’re providing the right evidence to the Jobcentre
  • Understand what Universal Credit will mean for you.

If you’re not sure what help you need just get in touch and we can work out how we can support you.

How can I contact the Help to Claim team?

Call: Freephone 0800 144 8 444



Useful Links

Universal Credit Application – Checklist

Interview and Verification – Checklist



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