Citizens Advice St Helens was formed in April 1992 by the amalgamation of Newton-le-Willows Citizens Advice Bureau and St Helens Citizens Advice Bureau.
All local Citizens Advice are affiliated to the National Association of Citizens Advice Bureaux who have some responsibility for standards although each local Citizens Advice is autonomous and managed by a Trustee Board. Each local Citizens Advice is a registered charity.
All Citizens Advice have shared aims which are:-
- To ensure that individuals do not suffer through lack of knowledge of their rights and responsibilities or of the service available to them or through an inability to express their needs effectively.
- To exercise a responsible influence on the development of social policies and services, both locally and nationally.
The Citizens Advice service is Independent and provides Free, Confidential, Impartial advice to everybody regardless of race, gender, sexuality or disability.