You can access our service in the following ways:
AdviceLine – 0808 278 7985
(Mon to Fri 10am to 3.00pm)
General Enquiries Line – 01744 737866
(Mon to Fri 9am to 4pm)
To arrange to speak to a Welfare Benefits or Debt advisor
Universal Credit Help to Claim
0800 144 8444 / 01744 737866
Email Advice – www.sthelenscab.org.uk
General Advice – www.citizensadvice.org.uk
(Wednesday 10am- 12pm)
Please note the drop-in service is for information only.
No benefit checks or form filling will be undertaken.
Please see below for more detailed information of the services we currently provide and how you can make contact with each section:
Money and Debt Advice
Our Money Advice team provides advice on personal debt issues including household bills (rent, Council Tax, utility bills) consumer credit (credit cards, loans, Hire Purchase) and most other type of personal debt (parking charges/penalties, fines)*
You can contact us for debt and money advice in the following ways:
(1) By telephone
Telephone our enquiry line on 01744 737866 and we can arrange an initial phone triage to assess your case. Advice can then be provided over telephone or in person at our office
(2) In the office
Our Money Advice Drop In session at our office is every Wednesday 10.00-12.00
The door will be open for you to attend in person, without an appointment, and speak to an adviser for an initial assessment
(3) Newton-le-Willows Outreach
Our Money Advice Drop in session at Crownway Community Centre in Newton-le-Willows is held every 1st and 3rd Friday of the month, from 10.00-13.00. The centre will be open for you to attend in person, without an appointment and speak to an adviser for an initial assessment. Please see our Outreaches page for further information
(4) Via email
By using our email enquiries forms, an adviser will then contact you via telephone to provide advice:
*Unfortunately we cannot advise on business debts or disputed amounts but you are welcome to speak to us for guidance on this
Our office is a member of the Greater Merseyside Money Advice Partnership, funded by Money Advice Service, please see these links for further information:
Information and Advice Service
The service provides assistance to St Helens residents with a range of issues including:
- Accessing care and support
- Advice on housing and homelessness
- Accessing local groups within the community
- Advice on welfare benefits
- Employment and training
- Signposting to services
The service has a particular focus in helping to direct you to the most appropriate statutory, voluntary and community organisations. By adopting a person-centred approach we can offer support and guidance to empower and enable you to make informed choices to progress to a positive outcome.
You can contact the Information and Advice service on 01744 758034 for initial advice over the telephone or alternatively to make an appointment if necessary
Alternatively, you could email us via email@example.com
This service is provided as part of St Helens Third Sector Consortium and funded by St Helens Council.
Financial Resilience Project
Our Financial Resilience Team can support you in:
- Improving your financial capability and financial resilience
- Help and advise with debt problems, welfare benefits issues and energy bills
- Prepare and progress you into sustainable employment
- Advance into training and education opportunities which will enable you to become more work ready and more digitally skilled
You can contact our BOF team by telephoning our enquiry line on 01744 737866 and we can then arrange for an adviser to speak to you or via our email enquiry form on this website
Advice and assistance can then be provided over telephone or in person at our office
This is a new project working with Liverpool City Region and The Women’s Organisation, further details here
Help to Claim
This service supports people to make a new claim for Universal Credit, from opening a Universal Credit account to receiving the first full Universal Credit payment.
This includes checking eligibility for Universal Credit, explaining the process and helping with problems in receiving the first payment.
Help to Claim is provided by telephone and webchat only.
You can contact our team on 01744 737866 to request a call back or email us directly at firstname.lastname@example.org
Alternatively, to use this service you can telephone on 0800 144 8444 or speak to us via webchat by following this link:
Please be aware Help to Claim is a national service and you will be connected to any adviser across England and Wales
Trussell Trust Financial Inclusion Officers
We have Financial Inclusion Officers who are based in St Helens Trussell Trust Food Banks every day of the week and aim to provide financial wellbeing advice to food bank users
Please see our Outreach list for details of food bank venues and opening times for each
Welfare Benefits Advice
Our welfare benefits team can help with issues including checking entitlement to benefits, assisting with forms and helping with appeals.
Welfare benefits appointments are made on a weekly basis and our clients are asked to telephone us on Monday mornings, from 9.00am, on our enquiry line 01744 737866. Advice can then be provided via telephone or in person.
Appointment slots are filled quickly and if you are unsuccessful in securing an appointment, you will be advised to try again the following Monday when the next batch of appointment are released. It can be difficult to make an appointment at our office because of the high demand for benefits advice and we apologise for the inconvenience this may cause. Please note that our enquiry line does not have a queuing system
Specialist advice on consumer issues is provided by the Citizens Advice Consumer service, instead of local offices.
Citizens Advice Consumer helpline is 0808 223 1133
More contact information can be found here and webchat is also available
We have a presence across the borough at different outreaches where you can meet with an adviser face to face. Please check for updates on our outreach page for further details
If you require advice and assistance with an issue which is not listed above, you can contact Citizens Advice in the following ways
You can receive advice over the phone by telephoning our free Adviceline on 0808 278 7985 open from 10.00-15.00. This service is provided by Citizens Advice St Helens and other partner offices
Please see our email enquiry form on this website http://sthelenscab.org.uk/e-mail-advice/
Contact us to receive instant advice via webchat by following this link
Please be aware webchat is a national service and you will be connected to any adviser across England and Wales
Citizens Advice website has a vast amount of information on different advice issues online and the site can be found here
We provide an open-door drop in service on Wednesdays 10.00-12.00 at our office where general information can be provided. Please note more complex advice issues and in particular, form-filling, cannot be dealt with at a drop-in