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Advice Skills Academy


The Advice Skills Academy is a project supported by the European Union through the European Social Fund (ESF), that will build the skills and knowledge of staff within the Citizens Advice services in the Liverpool City Region (LCR).

The Advice Skills Academy is run by a partnership led by The Women’s Organisation chosen because of their reputation and track record in the Liverpool City Region as well as their capacity, skill and significant experience of project lead and accountable body status through ERDF and ESF for both UK and EU directorate programmes.

The partners are:

  • Citizens Advice East Liverpool
  • Citizens Advice Halton
  • Citizens Advice Knowsley
  • Citizens Advice North Liverpool
  • Citizens Advice St Helens
  • Citizens Advice South Liverpool
  • Citizens Advice Sefton

The Advice Skills Academy (ASA) project will develop a co-ordinated approach to identifying learning and development needs of staff within Citizens Advice services; develop a calendar of training opportunities to meet the needs of staff; identify other learning and development opportunities, including e-learning, coaching and mentoring; and support the development of learning organisations that are responsive to the needs of staff, volunteers, and their learning, development and progression goals.

Funded until September 2019, the ASA project will work with 540 people, and will make sure that BME, disabled, over-50’s, lone parents, and women are engaged and able to benefit from the project.