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Volunteering

We firmly believe in EQUAL OPPORTUNITIES for all. Anyone considering joining our team must be committed to Citizens Advice equal opportunities policies. We have specific policies for disabled people, black people and ethnic minorities, lesbians, gay men, and bi-sexual people, women and people living with HIV/Aids. We aim to ensure everyone feels welcome within Citizens Advice and able to use its services, and that no one receives worse treatment than anyone else for any reason.

How can you help us to help more people

Join our advice team!

Advising is a hugely varied role. You will interview clients, either in person or on the telephone, and investigate and explain their rights and options. You will give practical help by writing letters, making phone calls, completing forms or even representing the client. You will make records of all clients’ cases and you will contribute to our campaign work, to prevent the same problems affecting lots of other people.

You don’t need any special qualifications or experience, because we will provide full training in all the skills and knowledge that you will need. However, you must be good at listening, non-judgemental and enjoy helping people. You will also need to be able to read and write English and do basic maths.

What we will give you!

  • Full Travel Expenses.
  • Training in a Wide Range of Skills.
  • Opportunities to gain Recognised Qualifications.
  • A Supportive & Friendly Environment
  • The satisfaction of making a real difference to people’s lives.

What we ask from you!

Time

Usually one to two days per week for advisors and one day for reception – but if this is a problem please tell us, we may be able to work something out. Trustee Board Members must be available to attend committee meetings held every three months, in the lunchtime period.

Commitment

As there is so much to learn and do and because we offer so much in training, we ask that you are prepared to commit yourself to at least a year for Advisors or Trustee Board Members. (We understand that unforseen changes can happen).

Flexibility

We will make every effort to allow you to do the work that interests you. However, you may be asked to undertake any tasks for which you have been trained when necessary.

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For more information

Volunteer online

Telephone: 01744 751380

Contact us