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Citizens Advice St Helens


The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers. 

Citizens Advice St Helens can give advice on a wide range of subjects. You can find out more on our services page. 

We can help you with advice and volunteering opportunities as well as providing information about our campaigns for change, ways to support us and how to contact us. 

For an additional source of help the online Citizens Advice information service gives you information on your rights and helps you take the first steps in sorting out problems. 


General Enquiries Line (to arrange to speak to an advisor about Money/Debt/Welfare Benefits): 01744 737866 

(Open – Mon – Fri 9am to 4pm)

Free local Adviceline: 0808 278 7985 

(Open – Mon, Tues, Thurs, Fri 10am to 3pm)

Universal Credit Help To Claim: 0800 1448 444  

We are still offering email advice which can be accessed here. 


Cost of Living Survey

Thank you for contributing to the Cost of Living survey.

The survey is now closed but the information you have provided will go towards making changes in your community.

Do you need help to make a new Universal Credit claim?

At Citizens Advice St Helens we can support you to make a new claim for Universal Credit, from opening your account to receiving your first full payment.

Our trained advisers can help you to:

  • Set-up your Universal Credit account
  • Complete your claim to-dos
  • Verify your identity
  • Make sure you’re providing the right evidence to the Jobcentre
  • Understand what Universal Credit will mean for you.

If you’re not sure what help you need just get in touch and we can work out how we can support you.

How can I contact the Help to Claim team?

Call: Freephone 0800 144 8 444



Useful Links

Universal Credit Application – Checklist

Interview and Verification – Checklist

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