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There’s never been a more important time to volunteer for Citizens Advice!

As food and energy costs rise at an alarming rate, families are struggling to make ends meet and we’re experiencing record-breaking demand for our services.

Join us on the frontline of the cost-of-living crisis and play a vital role in helping people find a way forward.

How can you help us to help more people

Become a Trustee

Citizens Advice St Helens are currently recruiting for Trustees to help govern our organisation. Click here for more information.

Join our advice team!

Advising is a hugely varied role. You will interview clients, either in person or on the telephone, and investigate and explain their rights and options. You will give practical help by writing letters, making phone calls, completing forms or even representing the client. You will make records of all clients’ cases and you will contribute to our campaign work, to prevent the same problems affecting lots of other people.

You don’t need any special qualifications or experience, because we will provide full training in all the skills and knowledge that you will need. However, you must be good at listening, be non-judgemental and enjoy helping people. You will also need to be able to read and write English and do basic maths.

If you are interested in applying to be a volunteer then please click on the link, or scan the QR code below and complete the form:

Volunteer Application Form





If you are not able to complete the form online please contact Ryan Smith on or 01744 371527

What we will give you

  • Full Travel Expenses.
  • Training in a Wide Range of Skills.
  • Opportunities to gain Recognised Qualifications.
  • A Supportive & Friendly Environment
  • The satisfaction of making a real difference to people’s lives.

What we ask from you


Usually one to two days per week but if this is a problem please tell us, we may be able to work something out. Trustee Board Members must be available to attend committee meetings held every three months.


As there is so much to learn and do and because we offer so much in training, we ask that you are prepared to commit yourself to at least a year for Advisors or Trustee Board Members. 


We will make every effort to allow you to do the work that interests you. However, you may be asked to undertake any tasks for which you have been trained when necessary.


Anyone considering joining our team must be committed to Citizens Advice equal opportunities policies. They can expect to be treated fairly, with dignity and respect, and without discrimination. They are likewise expected to treat others fairly, with dignity and respect, and without discrimination. 

Further information

You can find out more information about the Citizens Advice service and on volunteering by following the links below

Learn more about Citizens Advice – Citizens Advice

You can also try the Citizens Advice interactive quiz to help you find which volunteer role you would be suited to

Volunteer quiz (

Please see the ‘Projects’ page on this site for information on the specific projects and advice services we provide at St Helens