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General Email Advice

 PLEASE NOTE: Email advice from Citizens Advice St Helens is only available to people paying their council tax to St Helens Council. For visitors living in another part of the UK, please visit Find Your Nearest Citizens Advice Office.

Please fill in as much information below as possible, the more information we receive, the better advice we can give.

We will endeavour to reply to your enquiry within 5 working days.

If the matter is urgent, or you would like to speak to someone sooner, please telephone 0808 278 7985.

Your Personal information

We need to record information about you to help with your enquiry. We have a legitimate interest to do this. You can decide exactly what information you are happy to tell us. When we record and use your personal information we:

  • only access it when we have a good reason
  • only share what is necessary and relevant
  • don’t sell it to anyone

Your information will be used to provide you with advice wherever possible. We also use information in a way that doesn’t directly identify you to understand how different problems are affecting society and to take action to tackle these problems. As this is used for research it is kept separate from your case record.

We need your explicit consent to use some information, including your ethnicity, religion, health conditions, sexual orientation, trade union membership and political opinion.

If you agree, we’ll use this information, which is known as ‘special category personal data’ to:

  • give you advice
  • help us gather data to improve our service
  • support our research in a way that you can’t be identified

We’ll make sure all your information is kept safe in our secure case management system.

We won’t share your information with any third parties without your permission. We will ask for your permission to share your details with a third party if we agree to refer you to another organisation. We may also ask for your permission to pass your details to an external organisation who are monitoring the service that we provide. We will only share information with them that is necessary for them to do this. If you’d like to find out more about how we use your information, please see our Privacy policy