Consumer
You can find our consumer advice online, but we also have a Citizens Advice Consumer Service.
Our Consumer Service provides advice on issues around buying goods or services.
This includes being treated unfairly by a trader, receiving a poor service or you may want to switch energy suppliers or cancel a contract.
You can also contact the Consumer Service online.
There’s a different way of getting in touch depending on whether it’s about:
Energy – the supply of gas or electricity
Post – an item of mail you have sent or received
Contact the Citizens Advice Consumer helpline on 0808 223 1133
If you need help – a trained adviser can give you advice over the phone.
Monday to Friday – 9am to 5pm
Closed on bank holidays